Customer Satisfaction Form

Invoice number*
Customer / company profile*
Form for completing the form*
Mobile Number*
Tellphone Number*
Quality of services provided
Score*
Please enter a number between 1 (very poor) and 5 (very good).
Level of importance*
Please enter a number between 1 (very poor) and 5 (very good).
The degree of compliance of services with your needs
Score*
Please enter a number between 1 (very poor) and 5 (very good).
Level of importance*
Please enter a number between 1 (very poor) and 5 (very good).
Reliability of received services
Score*
Please enter a number between 1 (very poor) and 5 (very good).
Level of importance*
Please enter a number between 1 (very poor) and 5 (very good).
Proportion of services received in relation to the price paid
Score*
Please enter a number between 1 (very poor) and 5 (very good).
Level of importance*
Please enter a number between 1 (very poor) and 5 (very good).
The appropriateness of the existing process for our settlement
Score*
Please enter a number between 1 (very poor) and 5 (very good).
Level of importance*
Please enter a number between 1 (very poor) and 5 (very good).
How to receive the order
Score*
Please enter a number between 1 (very poor) and 5 (very good).
Level of importance*
Please enter a number between 1 (very poor) and 5 (very good).
Order handling speed
Score*
Please enter a number between 1 (very poor) and 5 (very good).
Level of importance*
Please enter a number between 1 (very poor) and 5 (very good).
How to deliver
Score*
Please enter a number between 1 (very poor) and 5 (very good).
Level of importance*
Please enter a number between 1 (very poor) and 5 (very good).
How experts and laboratory officials interact and interact
Score*
Please enter a number between 1 (very poor) and 5 (very good).
Level of importance*
Please enter a number between 1 (very poor) and 5 (very good).
Access to relevant laboratory officials in person
Score*
Please enter a number between 1 (very poor) and 5 (very good).
Level of importance*
Please enter a number between 1 (very poor) and 5 (very good).
Responsibility for problem solving
Score*
Please enter a number between 1 (very poor) and 5 (very good).
Level of importance*
Please enter a number between 1 (very poor) and 5 (very good).
Effectiveness of actions taken regarding complaints
Score*
Please enter a number between 1 (very poor) and 5 (very good).
Level of importance*
Please enter a number between 1 (very poor) and 5 (very good).
Speed of responding to complaints
Score*
Please enter a number between 1 (very poor) and 5 (very good).
Level of importance*
Please enter a number between 1 (very poor) and 5 (very good).
Appropriateness of the information process regarding the handling of complaints
Score*
Please enter a number between 1 (very poor) and 5 (very good).
Level of importance*
Please enter a number between 1 (very poor) and 5 (very good).
Satisfaction with the services provided (in general)
Score*
Please enter a number between 1 (very poor) and 5 (very good).
Level of importance*
Please enter a number between 1 (very poor) and 5 (very good).
Willingness to receive re-services from laboratories
Score*
Please enter a number between 1 (very poor) and 5 (very good).
Level of importance*
Please enter a number between 1 (very poor) and 5 (very good).
Willingness to recommend labs to others
Score*
Please enter a number between 1 (very poor) and 5 (very good).
Level of importance*
Please enter a number between 1 (very poor) and 5 (very good).
Captcha

Customer Satisfaction Form

Quality of services provided

The degree of compliance of services with your needs

Reliability of received services

Proportion of services received in relation to the price paid

The appropriateness of the existing process for our settlement

How to receive the order

Order handling speed

How to deliver

How experts and laboratory officials interact and interact

Access to relevant laboratory officials in person

Responsibility for problem solving

Effectiveness of actions taken regarding complaints

Speed of responding to complaints

Appropriateness of the information process regarding the handling of complaints

Satisfaction with the services provided (in general)

Willingness to receive re-services from laboratories

Willingness to recommend labs to others